We hope you are completely satisfied with everything you purchase from Tay's Cake Shoppe. However, we understand things change. Due to the nature of our products, there are some restrictions regarding refunds and cancellations. All cancellations are subject to the owner’s discretion.

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Once picked up, customers accept all responsibility for the transport of any product to their location. We will not give refunds if there is a mishap during transit. We are happy to advise all our customers as to the best way to transport their cakes should they ask for it, but it is the customer’s responsibility to exercise extreme care when moving and transporting their cake.

Refunds requested due to decorating style, colour shade or general decoration design afterwards, will not be accepted. If you are unhappy with any of the design factors upon pickup, we may be able to make adjustments subject to our discretion and the design of the original product.

Refunds requested due to quality or flavour will only be determined at the discretion of our staff, and based upon the returned cake. We are unable to provide a refund on a cake that has been consumed.

We only give refunds in accordance with refund policies stated above. All refunds are given as store credit. No cash refunds.

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We allow date changes, within a 2 week time frame of the original date the order was placed for. Please note we cannot always guarantee a date change, however we will do our best to accommodate for a new date.

 

NO REFUNDS FOR ORDERS CANCELLED WITHIN 4 DAYS OF THEIR PRODUCTION DATE.

 

Thank you for your understanding of our refund and cancellation policies.