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Cancellation/Refund Policy

We hope you are completely satisfied with everything you purchase from Tay's Cake Shoppe. However, we understand things change. Due to the nature of our products, there are some restrictions regarding refunds and cancellations. All cancellations are subject to the owner’s discretion.

Once picked up, customers accept all responsibility for the transport of any product to their location. We will not give refunds if there is a mishap during transit. We are happy to advise all our customers as to the best way to transport their cakes should they ask for it, but it is the customer’s responsibility to exercise extreme care when moving and transporting their cake.

Refunds requested due to decorating style, colour shade or general decoration design afterwards, will not be accepted. If you are unhappy with any of the design factors upon pickup, we may be able to make adjustments subject to our discretion and the design of the original product.

Refunds requested due to quality or flavour will only be determined at the discretion of our staff, and based upon the returned cake. We are unable to provide a refund on a cake that has been consumed.

We only give refunds in accordance with refund policies stated above. All refunds are given as store credit. No cash refunds.

We allow date changes, within a 2 week time frame of the original date the order was placed for. Please note we cannot always guarantee a date change, however we will do our best to accommodate for a new date.




Thank you for your understanding of our refund and cancellation policies.


  • How much notice do you require for orders?
    We require a minimum of one week notice for any custom cake orders. For custom cookies we require a minimum of two weeks. However, we do recommend booking at your earliest convenience as availability is limited.
  • Do we deliver?
    At this time delivery is not available; with the exception of a wedding cake, or any orders over $250.
  • Do you offer vegan, gluten free or dairy free products?
    At this time we do not offer vegan, gluten free, or dairy free products.
  • How do I keep my cake safe?
    All cakes should be transported on a flat surface in your vehicle. We are not responsible for any damage to the cake once it has left the premises. The cake should be stored in a cool or refrigerated environment until the time of the event. If storing overnight refrigeration is a must!
  • Are you Peanut Free?
    Our products do NOT contain nuts, however we do work with toppings and/or fillings that may contain peanuts.
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